Aster DM Healthcare firmly believes that quality is a product of every endeavor undertaken within our organization. Our focus is on improving systems and processes rather than just individual performance. We have appropriately embedded Total Quality Management (TQM), a philosophy and framework committed to systematic and ongoing enhancement, into the very core of our business operations. We ensure that continuous improvement is a collective responsibility in which every function and employee plays an active role.
Scope
At Aster DM Healthcare, we subscribe to the view that quality is the outcome of all activities that take place within the organization. Total Quality Management (TQM), a discipline and philosophy of management which institutionalizes planned and continuous improvement is instituted in our group. We also place emphasis on the focus of improvements being on systems and processes rather than on the individual; also that all function and employees have to participate in the improvement process.
Goals and Objectives
We are committed to bringing a safe and secure atmosphere where employees thrive to provide the best care to patients, instilling a culture of excellence across all group entities. Our goal is to methodologically advance performance and to ensure the delivery of high-value services by establishing and applying comprehensive policies.
Procedures and Guidelines
We give utmost importance to effective communication and staff education processes. This correspondingly improves employee relations and employee satisfaction. Our organization’s performance evaluation metrics include important and other regulatory standards to prioritize performance improvement activities.
Client Complaints
Employ client feedback, sourced through complaints and surveys, as a critical tool for ongoing quality advancement
Quality Education and Training
Ensuring to provide and promote quality education and training programs for staff members.
Quality Culture
Foster a persistent culture of continuous enhancement throughout the organization.
Quality Model
The quality model at Aster DM Healthcare centers primarily on customers whether internal or external, and is reinforced by frameworks, procedures and results.
Methodology
The Focus - PDCA (Plan, Do, Check, Act) model emphasizes that when staff tackle performance enhancement and patient safety efforts, they should start by heeding to the voice of the customer. This involves listening carefully to all customer feedback, concentrating on the procedures that customers go through (the voice of the process), and then applying statistical process control techniques to assess the variations existing within these processes.
